The Managing Director and Chief Executive Officer of Kano Electricity Distribution Company (KEDCO), Dr Jamilu Isyaku Gwamna (Sardaunan Gombe), has advised the company’s customers in Kano, Katsina and Jigawa states, not to confuse rebranded KEDCO for the old NEPA.
Gwamna gave this hint in a chat with newsmen, adding that KEDCO was now in charge and not NEPA, adding that they had gone far in rebranding the company as one unique power distribution company with a digitalised mode of operation and quick response management system.
He noted that part of that confusion was responsible for the reasons some customers do not want to pay electricity bills; thinking that the company was owned by government. He added that KEDCO is a private-owned company managed by shareholders.
According to him, the company was rebranded to re-align its core objectives to suit the evolving contemporary tastes of its customers, vis-à-vis power distribution and efficiency in handling issues related to customers’ complaints and dissatisfaction.
“This is KEDCO, a rebranded organisation of high customer-prioritised satisfaction mind-set and make up. We are now in charge and not NEPA. In line with that, we have gone far to rebranding the company and making it one unique power distribution company with a digitalised mode of operations and management system.
“KEDCO should not be confused for NEPA because we have rebranded to meet the evolving contemporary demands of our customers. In attempts to satisfy our customers, we have made our payment, complaints collection and other operations of the organisation digitalised to guarantee a quick response management system.
“We have also stepped up in our relationship with our host communities by initiating countless ways of empowering women and youths in host communities as our Corporate Social Responsibility (CSR). With all these rebranding strategies in place, I don’t think we should be confused for the old NEPA,’’ he said.
The KEDCO boss insisted that the rebranding of the company was a continuous one, adding that the company was still conducting research and gathering feedbacks to know how to give a near 100 per cent satisfaction to our customers.
Gwamna emphasised that it was good to note that, the way customers respond promptly in payment of bills, determines the purchasing ability of KEDCO to get more power supply from power generation company and Transmission Company of Nigeria (TCN) which KEDCO rely on to satisfy their teeming customers in a pay-me-to-serve you-better relationship.
He therefore appealed to their numerous customers to assist in the rebranding of the company towards having a 100 per cent customer-satisfaction driven company by helping KEDCO in its research and feedback gathering.