Inadequate infrastructure albatross for interior industry business – Expert





Internationally renowned interior designer and project/ procurement management specialist, Mr Gillis Grant, has identified inadequate infrastructure necessary to generate needed revenue as an albatross for the interior/hospitality industry.

According to him, most of the problems can be summarized as unrealistic expectations in terms of the inability of the infrastructure to generate the expected returns. Sometimes owners expect yields that the venue just does not have capacity to generate, he added.

In a chat with Blueprint on Sunday, Grant said, “That is a fundamental problem. Without the infrastructure necessary to generate the required revenue, long term bad news for the owner is likely to result. That’s where a design ‘negotiator’ comes in”.

 He says this error of having the necessary, well designed infrastructure that can’t generate the required income is a massive problem out there in the hospitality and allied industries around Africa and some parts of the world, because the flow and functionality of any hospitality venue, or for that matter any retail venue, engender a beneficial experience for customers.

According to the Delta Designs International’s Chief Executive Officer who says he is totally committed to creating a new world of opportunities for interior designers on the continent by spending a great deal of time asking customers how they measure their experience, the satisfaction in an experience is not specific, but a sense of well-being.

“It is an emotional experience where customers either get a warm fuzzy feeling, or they don’t”, he added.

He hinted that his company, Delta Designs International is set to introduce innovations that will take Nigeria’s interior landscape to the next level.

Grant, who is recognized as a leading figure in the business of interior designs of hospitality facilities around the world, being a hostage negotiator in the industry means understanding his capacity as an operator that produces results directly related to the infrastructure, design and flow before him”.

 “A designer’s job is to increase opportunities for maximizing potential; or in other words, to negotiate for greater financial yield for the customers”.

Described as a rare find when it comes to the interior designing business, Grant, an amazing expert who has also worked in the hospitality industry, feels that all too often hotels and restaurants are designed around aesthetics at the cost of functionality.

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