The Port Harcourt Electricity Distribution Company (PHED) said it has hired a new electricity bill collection agent to ensure easy payment of electricity bills by costumers in four states that it covers.
The Chief Executive Officer of PHED, Mr Naveen Kapoor, disclosed this in Port Harcourt recently during the official unveiling of the company’s new collection agent, EasyPay International.
He said Easypay International would collect electricity bills from the company’s customers in Akwa Ibom, Bayelsa, Cross River and Rivers states.
“We took this strategic decision because we believe that expanding our collection point will make payment of electricity bill accessible to all and sundry.
“To this end, payments made through Easypay will receive instant notification and confirmation at the back end in the online real-time.
“The payment of electricity bills by customers will enable the PHED to sustain its ongoing network expansion and maintenance while meeting its statutory obligations.
“Therefore, Easypay, which is an accredited collection agent of PHED, will ensure seamless collection of electricity bills from our customers in four states.
“PHED is expanding its collection network with a view to improving service delivery to all its customers,” Kapoor said.
He said apart from making payments through Easypay platform, customers could also pay their electric bills at PHED outlets and banks.
Chief Operating Officer of Easypay Mrs Joy Sunny-Oparaodu in her response said the company was known for its cutting-edge technology that checked activities of collection agents.
She said the company had recently deployed high level automation technology that enabled it to monitor payment of electricity bill in real-time.
“The integrity and transparency of the system ensures that payments hit PHED aggregator immediately. Also, customers get online real-time notification,” Sunny-Oparaodu said.
The Manager, Corporate Communications, PHED, Mr John Onyi, had on March 1, said the company was determined to ensure resolution of customers’ complaints.
Onyi said the company would ensure maximum satisfaction aimed at increasing loyalty and cordial relationship.