AIICO Insurance Plc, has asserted its determination for industry leadership and market dominance through a customer-centric and value-driven approach to business. This corporate aspiration has led to the redefinition of the company’s vision and mission statements.
The Managing Director/CEO of the firm, Mr. Babatunde Fajemirokun who unveiled the New Vision and Mission Statements, said, its mission is “to be the dominant insurer in Sub-Saharan Africa, built on a deep understanding of customer needs and world-class digital experience.
“To create the most compelling customer experience by offering best-fit products to drive wholesome peace of mind through a dynamic, highly motivated workforce and innovative technology.”
According to him, “At the core of this strategic move is our customer. We are reengineering our operations to drive a whole new experience, leveraging an in-depth understanding of their needs through various life stages. We will anticipate their needs and exceed their expectations. As we embed customer experience within the culture of the Company, we will strengthen our ability to listen and engage customers across our spectrum of touchpoints.