Customer Week: AEDC set to reward loyalists




Electricity Distribution Company (AEDC) will be giving out electricity token to some of its customers to mark the globally celebrated customer service week.

 General Manager, Corporate Communications, Mr Oyebode Fadipe, said this in a statement in Abuja Monday.

Fadipe said the company’s directors would also man the customer care centres in some of its area offices in Abuja to receive customers’ complaints and resolve them.

He said the two gestures were symbolic aimed at showing appreciation to its loyal customers and to show the importance the management attaches to them.

“As a service provider, our customers remain one of our priceless assets on whose behalf we will continue to strive to deliver world class service.

“The globally celebrated customer service week offers us the unique opportunity to once again appreciate our customers for their loyalty to our brand.

“It will be recalled that in order to deliver premium service to customers, AEDC procured the Integrated Commercial Management System otherwise known as InCMS,“ he said.

He said  InCMS was commissioned by the Nigerian Electricity Regulatory Commission (NERC) Chairman, Professor John Momoh.

Fadipe said AEDC had also upgraded its customer contact centre to handle more volume of customer complaints with greater visibility on the social media.

He said  the company also transformed the Meter Provider Scheme (MAP) metering to Mobile MAP metering.

He added that this had earned it the best MAP performing DisCo at the last review of the programme by the regulator. (NAN)

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