Customer Week: AEDC set to reward loyalists



Electricity Company (AEDC) will be giving out electricity token to some of its customers to mark the globally celebrated customer week.

 General Manager, Corporate Communications, Mr Oyebode Fadipe, said this in a statement in Monday.

Fadipe said the company’s directors would also man the customer care centres in some of its area offices in to receive customers’ complaints and resolve them.

He said the gestures were symbolic aimed at showing appreciation to its loyal customers and to show the importance the attaches to them.

“As a provider, our customers remain one of our priceless assets on whose behalf we will continue to strive to deliver world class .

“The globally celebrated customer week offers us the unique opportunity to once again appreciate our customers for their loyalty to our brand.

“It will be recalled that in order to deliver premium to customers, AEDC procured the Integrated Commercial System otherwise known as InCMS,“ he said.

He said  InCMS was commissioned by the Nigerian Electricity Regulatory Commission (NERC) Chairman, Professor John Momoh.

Fadipe said AEDC had also upgraded its customer contact centre to handle more volume of customer complaints with greater visibility on the social .

He said  the company also transformed the Meter Asset Provider Scheme (MAP) metering project to Mobile MAP metering.

He added that this had earned it the best MAP performing DisCo at the last review of the by the regulator. (NAN)

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