Dana Air has celebrated its 9th year anniversary and pledged to give out 900 free return tickets as well as upgrade the Dana Miles Silver members to Gold membership.
In a statement in Lagos, the airline’s Accountable Manager, Mr. Obi Mbanuzuo said the 9th anniversary celebration “is particularly significant for us considering the multiple challenges that airlines are left to grapple with.”
“Since commencing flight operations on November 10, 2008, we are proud to have come this far, creating an exemplary model and setting the standards for a sustainable and efficient airline operation in Nigeria.
“We are also proud to have flown over 2.7 million passengers in the last 9 years of our operation and the fact that our on-time performance, world-class in-flight service and customer-centric innovations are still unrivaled. This is testament to our obvious passion to keep flying high and offering the best of air transport in the industry.
“Our commitment to supporting our ‘own’ while still encouraging professionalism and growth in the Nigerian aviation industry, has led to our recruitment and constant training of Nigerian pilots. We are proud of our contribution to the industry and we thank the regulators for being supportive of our efforts in this regard,” he said.
Mbanuzuo also said the airline had taken safety seriously stressing that “the goal is to improve on what the airline had achieved.”
“We also took our safety standards a notch higher with our membership of the International Air Transport Association (IATA) and as per statistics from the regulators and considering the number of flights we operate daily, we have not disappointed our guests,” he added.
In the area of customer relations, the airline said “we have raised the bar of our customer service with our newly introduced unit – The Special Service Unit, made up of highly trained staff to attend to urgent needs of our guests on the ground in Lagos, Abuja and Uyo airports.”
“And for our digital guests who love to avoid the queues, our self check-in kiosk at the Murtala Muhammed Airport Terminal 2, the first of its kind at the terminal is serving their purpose. We are also taking our guests the ‘cashless way’ with our ‘pay with Dana Miles’ initiative and we have created multiple channels for our guests to be able to reach and interact with us daily,” said Mbanuzuo.
