By Aideloje Ojo
Minna
Pension Transitional Arrangement Directorate (PTAD) is treating about 60,000 complaints with a view to ensuring smooth pension administration in the country, the director-general of the Directorate, Mrs Nellie Mayshak, has said.
Mayshak stated this in Minna at a sensitisation seminar for pensioners.
“We have received 60,000 complaints accumulating from so many years.
Out of the 60,000 complaints we have treated some while others are on course as it is a continuous process,” she said.
She said the Directorate had introduced online based technology to ensure hitch- free payment of pensioners.
“We have introduced online check and registration to ease your pension challenges. We do not want a situation where a pensioner will travel to Abuja from their various states to solve their pension problems.
With the technology we can authorise your payment from any part of the country we don’t have to be in Abuja to do that.”
Mayshak advised pensioners to channel pension issues through the website of the directorate to be sorted out adding that even if they decide to come to Abuja, a desk officer will tackles their pension related issues so that they would not need to go and come back again.
She said the directorate has also introduced one stop shop to stop problems facing its pensioners across the country instead of going through various government ministries, departments and agencies (MDAs).
“We will monitor our staff to ensure that they don’t put private calls across to you, if we get such staff we will sack him.”
