Enugu Electricity Distribution Company (EEDC) yesterday introduced a bi-lingual internetbased smart bill payment system to further reduce time-wasting and stress of bill payment by its customers. Head, Communications of EEDC, Mr. Emeka Ezeh, disclosed in a statement that the new internetbased bill payment option known as “Energy Pay” was part of the company’s continuous drive towards the development of innovative solutions that enhance customers’ experience.
Ezeh said the online payment portal, which had been integrated to EEDC website, would allow both prepaid and postpaid customers a fast, safe and convenient option to pay their electricity bills at no extra or additional cost. He said: “This payment option is an addition to complement other existing bill payment channels offered by EEDC, thereby making available to its customers a wide range of convenient payment options. “The service is designed in both English and Igbo languages, and comes with some unique features.
These features include: SMS and Email transaction notification, which is a confirmation of the transaction status to the customer via the phone number and Email address supplied by the customer.” Continuing, he said: “Payment/ transaction history, this enable customers view their payment history, with the ability to also resend failed/unprocessed transactions.
“Another interesting thing about this payment option is that it allows for multiple transactions, and it is also mobile friendly; that means that customers can conveniently initiate and perfect the transaction anywhere, on any applicable device, provided there is internet access.” According to him, to get started, “one has to simply log on to our website at www.enugudisco.com and click on the Make Payment button or visit: cashcollection.myeedc.com/ energypay. “Prepaid customers are required to input their meter number or account number, while the postpaid customers are to input their account number.
When that is done, information about the customer will be displayed for confirmation before payment process is initiated.” Ezeh, however, advised customers to take advantage of Energy Pay as well as other bill payment options available to them in paying their electricity bills promptly for continued improved service.
