The FBNInsurance Limited recently held its quarterly retail managers training for its Area Sales Managers, Senior Sales Managers and Retail Sales Managers respectively in Uyo, the Akwa Ibom state capital.
The firm undertakes the quarterly exercise to serve two purposes: to continuously improve the sales knowledge and capacity of its retail team, and also to align the sales team with the firm’s corporate strategy; a formula that has been working quite well for the company.
The firm recognises that the Retail sales team, with its over 3000 sales force is crucial to the company’s growth and its positioning as the insurance company to beat in the retail space.
The company’s Managing Director and Chief Executive Officer, Mr. Val Ojumah commended the efforts of the Retail team and spoke about the sacrifice the team has made to put the firm in the top spot.
“The Retail team is the company’s potent sales force. This team of over 3000 vibrant men and women from all over Nigeria has sold insurance under the sun and in the rain to ensure the company stays ahead in the retail space.”
Every company that has set its eyes on being the best recognises the importance of having Managers who can inspire their subordinates to be even more diligent; and that is yet another reason for the existence of the FBNInsurance quarterly training.
Mr. Val Ojumah is well aware that motivation is vital to the provision of exceptional service and its subsequent rewards, and key to this, is training.
“It is pertinent for us as a company to continuously train Managers of the retail team on managing the retail workforce as well as addressing issues confronting the company, with a view to providing exceptional service to our customers, as well as motivating the Retail sales force to strive for more.”
Still as part of the company’s strategy to build its customer-centric positioning and enhance customer-management relationship, Mr. Val Ojumah during its 5th Customer Forum held in in Uyo, Akwa Ibom State, on February 26th, 2020 reiterated the need to always put the customer first, and at the heart of everything the company does.
