Recently, a customer came to First City Monument Bank (FCMB) in Wuse 2, Abuja and stole a phone belonging to Chioma, one of the staff. With the help of the security cameras installed in the banking hall, the operatives of the Halogen Security Company, attached to the bank, traced and revealed the identity of the customer in question.
It is unfortunate that since then, the bank is yet to take action against this very customer in order to recover the phone and that has given the rest of the customers a bad name.
I am one of the customers operating with the same bank and the branch in question which is the very one I visit to carry out my transactions. However, I am not happy with the way the staff now look at us (customers) because of the incident in question. The staff at the branch of the FCMB, where the unpleasant incident happened, will now be scared and uncomfortable, having customers around them and may be looking at every customer that comes to their branch as a potential criminal.
Last week, I visited the same branch of FCMB to make inquiry that would enable me know more about my Easy Account. Immediately after sitting down, the customers’ care representative that was to attend to me carried her phone in my presence and put in her bag. I was not angry, neither was I surprised because I am already aware of the issue that impelled her action.
I want to call on the management of the bank at Wuse 2 branch, to allow me go after this customer and recover Chioma’s phone to save the entire customers of the bank from embarrassment to restore our trust and regain our integrity.
The bank should kindly provide me with the needed information about the customer and within a very short period of time, I will get to him and get the phone back to the owner after handing him over to the police for alleged thief.
Awunah Pius Terwase,
Mpape, Abuja.
08179289948.
