Globacom, 9mobile fail in major performance indicators – NCC

Two of Nigeria’s leading GSM network providers, Globacom and 9mobile have failed to meet the industry’s key performance indicators (KPI) in 19 states, while their rival, Airtel struggled with one state; Ogun State, according to the Nigerian Communications Commission (NCC).

It was gathered that only MTN met the stipulated KPIs in all Nigerian states while Globacom, 9mobile, and Airtel failed in the four major performance indicators.

The NCC made this known in a recent quality of service report that covered KPIs in July 2020.

Fourteen states recorded high drop call rates, of which were majorly from Globacom and 9mobile subscribers. The drop call is explained as calls that were neither terminated by the caller nor the receiver.

While 9mobile failed to meet the KPI of Drop Call Rate in Nassarawa, Sokoto, Zamfara, Kano, Yobe, Kwara, Kebbi, Ondo, Edo, Delta, Bayelsa, Ebonyi and Osun states in July 2020, Globacom subscribers recorded high rate of dropped calls in Borno and Kebbi states during the same period.

According to the report’s breakdown, the telcos also failed in the KPI of CSSR, which is described as the number of tries a subscriber made to call before connecting to the receiver.

The failure was recorded in 10 states, with 9mobile covering Sokoto, Yobe, Kebbi, and Taraba, while Globacom accounted for poor CSSR in Sokoto, Zamfara, Plateau, Borno, Gombe, Kaduna, Niger, Kebbi and Taraba states.

For the probability of failure of accessing a stand-alone dedicated control channel during call setup, which is shortened as SDDCH congestion rate, seven states were affected, with Globacom accounting for all the states: Zamfara, Plateau, Yobe, Borno, Kaduna, Niger, Kebbi and Taraba.

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