IATA commends NAMA over billing system

The International Air Transport Association (IATA) has lauded the Nigerian Airspace Management Agency (NAMA) for its consistency in rendering qualitative bills in the last three years.
IATA’s Director of Airline Settlement Services, Manfred Blondeel, made the commendation during the IATA/NAMA Service Review Meeting held at the association’s corporate office in Geneva Switzerland,
He said the consistency in billing system “has ensured that the error rate in bills posted by NAMA for its services to airlines has reduced to less than 2 per cent from over 30 per cent nine years ago.”
“NAMA has carved a niche for itself as the best out of 75 authorities and over 4000 airlines we deal with globally in terms of reduced error rate and disputes in bills posted by the agency to us.
“Considering the myriad of disputes that we notice daily from errors by some authorities, some errors even exceeding 50 per cent, it is to our delight that the dispute/error rate of NAMA billing has consistently remained the lowest in the world with over 98 per cent accuracy.”
In his remarks the Managing Director of NAMA, Capt. Fola Akinkuotu noted that the progress so far made in the accuracy of airline billing “is fallout of reforms embarked upon by the agency towards ensuring transparency, accountability and efficiency in service delivery, part of which involves automating its business transactions.
“We have automated rendition of billings at the international airports in the country where traffic is huge, while we are also looking at doing same at other airports across the country,” he added.
While appreciating members of the commercial department of the agency for their dedication to duty, Akinkuotu pledged to support the department in its quest to achieve service excellence.
In her remarks, the general manager of NAMA’s SERVICOM department, Mrs. Joy Umeh recalled that IATA had visited NAMA some years back and expressed dissatisfaction over its quality of bills.
“The visit by IATA team acted as a catalyst for the department to devise more aggressive ways towards perfecting the agency’s billing system,” she said.
Umeh therefore solicited the management’s cooperation in the area of enhanced working tools to cover the 27 billing points across the country.

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