Leading e-commerce platform, Jumia, has announced a number of actions to support the fight against the COVID-19 pandemic.
“We have taken major actions for our team, consumers, partners and communities. These are also times of great solidarity at Jumia. We will come out of this strong both as a team and as a company, “said Jeremy Hodara and Sacha Poignonnec, co-CEOs of Jumia.
In a statement issued by the firm, Jumia has implemented in its daily operations and delivery services increased hygiene & sanitary standards to ensure the safest experience for our team, partners and consumers.
These, Jumia said include, but are not limited to, checking employees’ body temperatures, sanitizing facilities and surfaces, using masks and gloves while handling and delivering orders.
“All our warehouses and delivery partners have been trained on the best practices on personal hygiene and social distancing as per WHO guidelines.
“We have rolled out social distancing and contactless experience. By enabling customers to buy online and offering contactless delivery options, we help eliminate physical contact and potentially reduce the person to person infection.
“To drive the initiative, the ‘contactless safe delivery’ option has been implemented on JumiaPay, our digital payment platform. This enables consumers to make prepaid payments for products online and have them delivered without a direct body contact or cash exchange with the delivery agent.”
Jumia said it has also increased access to affordable basic foods and sanitary essentials through partnerships with several brands, including Reckitt Benckiser, and are focused on fighting price gouging to maintain fair prices on our platform.