The National Coordinator and Chief Executive Officer SERVICOM, Mrs. Nnenna Akajemeli, has said capacity development training remains the key to fostering improvements in service delivery processes in the ministry, departments and agencies (MDAs).
She said during the week at the flagg-off of a week-long capacity, growth and development training on horsemanship in service delivery organised by SERVICOM for the Nodal / Focal Officers from various Ministries, Departments and Agencies (MDAs), in Owerri , Imo state.
Mrs. Akajemeli said the training was intended to ginger the commitment of those delivering service and leave a lasting positive attitudinal change for every participant, thus engender improvement in the service delivery process in MDAs.
The coordinator said the programme would arm officers to gain mastery of people and situations in order for them to act professionally despite the negative attitudes of customers in the post COVID -19 era.
She said the programme was designed to help service providers have a better understanding of the services they are to render and communicate the same through their service charters for quality service delivery experience for the citizens.
