The management of Bi-Courtney Aviation Services Limited (BASL), operators of the domestic wing of the Lagos Airport, the Murtala Mohammed Airport Terminal Two (MMA2), said it has put in place all necessary facilities and trained personnel to enable the terminal facilitate the huge number of air passengers that will pass through the facility to catch their flight during the Christmas and New Year holidays.
Aside the integrated advanced technology for passengers processing procedure in order to conveniently progress through all stages of travels, the terminal operators told journalists it has also launched a newly improved website, www.mma2.ng
The website, according to BASL, was redesigned to offer a premium, user-friendly experience with smoother navigation and increased functionality, thereby making it easier for customers to see the full services the terminal has to offer.
BASL’s Head of Corporate Communications, Mr. Oluwatosin Onalaja, said, “with the launch of the newly improved website, MMA2 travelers and visitors alike will experience a better, more focused user interface and direct communication with our Customer Service team viathe LIVE chat feature. With the new LIVE Flight Tracker, travelers now have access to real-time information about their flight status while at MMA2.”
He also emphasized the newly implemented online booking platform for the VIP Lounge; access to MMA2 social media platforms; detailed information about flight routes, cargo, parking; and so on.
Other features, according to him, include a Feedback and Complaints platform, Special Assistance information and a ‘Things To Do At MMA2’ section designed to keep travelers engaged prior to catching their flight.
In the same vein, he said that ahead of the festive season, BASL has made necessary preparations to ensure that travelers and other visitors to the terminal get value for their patronage, and resolves to always ensure quality service delivery at the terminal.
