NCC holds 98th consumer outreach programme in Bayelsa

As part of efforts to address issues in the telecom services the Nigerian Communications Commission (NCC) has conducted the 98th edition of consumer outreach programme in Bayelsa state.
The event organized at the Emmanuel place, Okaka/Ekeki, Yenegoa, Bayelsa State was aimed at empowering telecom consumers with adequate information and education through constant engagement of consumers, NCC deputy director, consumer affairs bureau, Ismail Adedigba, in his welcome address declared that the commission believed the consumer is ‘king’ and as such, must be accorded basic rights, including the to be heard, right to be educated, right to choose, right to redress as well as right to safety.
“The programme is to enable regulators, operators and consumers meet to resolve pressing issues the consumers face with respect to provision of telecom services.
He said the commission had been handling various complaints such as unsolicited text messages/calls, failure/ refusal to roll over unused data at the expiration of data bundle by service providers, automatic renewal of data services upon expiration and activation/ subscription to data and value added services (VAS) without prior consent of the subscribers.
Adedigba stressed that the commission has provided channels to help address some of the challenges like ‘The Do-not Disturb 2442 Code to stop unsolicited SMS or send help to 2442 to choose your preferred SMS.’ faced by consumers.
He also encourage participants to avail themselves the benefit of the NCC toll free line (622) provided to enable consumers escalate unresolved issues they may have reported to their service operators which may not have been resolved to their satisfaction.

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