NCC insists on KPI sanctions against operators

Executive vice chairman of the Nigerian Communications Commission, NCC, Dr. Eugene Juwah, last Monday, at the ongoing GSM Mobile World Congress in Barcelona, Spain, said that the sanction imposed on the three mobile providers – Airtel, Globacom and MTN – will be implemented to the fullest.

NCC had fined the trio, Airtel, Globacom and MTN, a total sum of N64,500,000 for failing to meet the key performance indicators (KPIs) for quality of service in the month of January 2014. The three companies were also barred from selling SIM cards with effect from March 1 – 31, 2014.

The Commission also barred them from all promotions in their networks until they improved on the failed KPIs for which they were sanctioned. Only Etisalatwas able to meet up with all the KPIs within the period in review.
A breakdown of the fines show that Globacom would pay N277.5 million for failing to meet three of four KPIs, while MTN and Airtel would pay N185 each for failing to meet two of four KPIs.

The KPIs include Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Traffic Channel Congestion (TCHCONG) and Stand Alone Dedicated Control Channel Congestion (SDCONG).

MTN, Airtel, and Globacom failed to meet the CSSR target of 98% in January. They scored 96.85%, 96.99% and 96.89% respectively. For DCR, NCC’s target of 1% wasn’t met by MTN and Globacom, while Airtel exceeded the target with a score of 0.84%.

For the SDCONG KPI, with a target of 0.20%, Airtel and Globacom failed to meet the target, scoring 0.40% and 0.58% respectively, while MTN exceeded the target with a score of 0.17%.

Speaking during a meeting with the management team of Airtel at the Mobile World Congress, Juwah said that NCC will implement the sanction having given the service providers time to improve.

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