The Nigeria Deposit Insurance Corporation (NDIC) has re-branded in order to provide consistent quality service delivery to its depositors and other stakeholders, the Managing Director, Alhaji Umaru Ibrahim, has said yesterday.
The Managing Director who was represented by NDIC’s Director of Administration, Mrs Christiana Afabor, said this at the ongoing Kaduna International Trade Fair.
According to her, the corporation is “aware of the perennial problems between customers and their banks, ranging from arbitrary bank interest charges; account balances manipulation to outright fraud and forgeries.”
She said while banks had taken some steps in addressing the problems, “the corporation has introduced other measures to combat such infractions by establishing a help desk, which is a dedicated toll-free 24-hour telephone line (080063424357).”
Mrs Afabor said the telephone line would enable the bank customers and the general public to report financial abuses at all times.
“In addition, the corporation created Complaint Units in the Examination Department (BED) and Special Insured Institutions Department (SIID) to cater for the needs of customers of deposit money banks and primary mortgage banks/microfinance banks.”
The managing director further said the Corporation had a robust interactive website, www.ndic.ng.org, adding that the NDIC had been circulation free researched publications and public awareness pamphlets.