NERC, save me from IKEDC




Since September 27, 2019, I have been trying to submit my application for the prepaid electricity meter installed in my flat at the Oke-Afa Service Station but not collected. I was later informed by an engineer from Mojec International to re-apply, which I did; and was received on December 19, 2019 at the same service station.

On submission, I was told that I would receive a text message after 48 hours in order to start “vending”.

When this time elapsed, I went to the service station to complain, the customer service executive told me; “The Message has been sent to the appropriate quarters”. I also called the Mojec engineer to brief him about my travails, who told me that the needful had been done from their own end.

Days after, I made another visit to a bigger service station at Okota to table my complaints, I got the same answer: “I have sent a message to the appropriate quarters”. I was referred to the same Oke-Afa service station which I had visited thrice on the same matter.

I also sent my complaints and details (through WhatsApp) to a number I stumbled on for customers’ complaints in Oshodi Area. Up till this moment I am penning this issue, no positive action has been taken.

The only tangible thing that I can show for all my visits to the IKEDC office is a number SR-1159982.

I have never seen an organisation that treats customers like a piece of rag like IKEDC and Mojec international.

To this end, I pray this piece touches the heart of the insensitive people in IKEDC and Mojec International, so they can turn their “inaction” to action. This is also calling on the relevant regulatory authorities like NERC to come to my aid urgently.

Funmi Olanire,

Ejigbo, Lagos state

08058881567

Share the news, pls

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