The National Coordinator SERVICOM, Mrs. Nnenna Akajemeli, has said that all good performing Ministries, Departments, Agencies (MDAs) would be awarded for its performance on good service charter delivery to the people.
The SERVICOM boss stated this at a two day training workshop for Open Government Partnership (OGP) NAP II Improved Service Delivery Thematic Area in Pilot MDAs for service charter development/review in Abuja on Tuesday.
She said, “We are happy to reward the best MDAs, not just you the contact and technical persons. We are going to decorate that particular MDAs of the seven of the MDAs and so we are working at a subtle, healthy competition. And that’s why we are taking time to put things in place and very closely, we want to encourage all of you because it is going to be an engaging process between you and us. We will have heads on at your workplace to be sure that all the gains from the training aren’t lost nor wasted because the essence of this is to drive the mandate of your MDAs in order to achieve our aim to the general public.”
According to Akajameli the workshop would mark another milestone in strengthening SERVICOM’s efforts towards achieving improvements in service delivery processes through the utilization of the commitments 15 and 16 under the improved service delivery Thematic Area of the OGP.
She said, “The 2nd National Action Plan (NAP II) of the federal government aims to deepen and mainstream transparency mechanisms and citizens’ engagement in the management of public resources across all sectors. The first NAP had four thematic areas, i.e. promoting fiscal transparency, access to information, Anti-corruption and asset disclosure, and, citizen engagement and empowerment. And while the NAP II has seven (7) Thematic Areas which includes; Fiscal Transparency, Extractive Transparency, Anti-Corruption, Access to Information, Citizens’ Engagement and Empowerment, Inclusiveness and Improved Service Delivery.
“The NAP II effectively deals with issues of transparency in budgeting, procurement, Taxation and natural resource governance, corruption, asset recovery management, Freedom of information, communication channels between citizens and government, Service delivery and inclusion of under-represented groups in government,” she disclosed.
She further said that the aim of the workshop is to ensure there are realistic, customer-focused and measurable standards in the service charter of the MDAs, to support the development and implementing of a sustainable framework for performance measurement.
Speaking, the Non-State Actor Co-Chair Improved Service Delivery Thematic Area Workgroup Mr. Adamu Bashir commended the activities of SERVICOM, seeking to project the rights of citizens in the service delivery charter. “The success isn’tfor you only but your team and Nigeria as a whole.”
